Career

We are looking for three experienced person for an exciting opportunity in our team as Helpdesk. You will be the point of contact with the client, communicate with them through email, chat, social media, and telephone, provide the best possible support for every customer need. The ideal candidate has good PORTUGUESE COMMUNICATION SKILLS, Help Desk experience, an interest in tech and innovation, and approaches team and client relations with positive energy, growth ambitions and a strong customer focus.

Responsibilities:

• Assisting our customers with financial, functional, and technical problems
• Deepen the functionality with the customer if it is not understood
• Verify issues and solve them promptly
• Work together with your team to reach the best customer satisfaction(including other KPIs)
• Translate promotional texts and/or customer surveys in its local language;
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming
• Maintain and update onsite content through our CMS(content management system)
• Provide solutions from previous cases using the Knowledge Base
• Work with our Service Desk, Documentation, Remote Monitoring/Management & all other system software to accept and resolve L1 and L2 service requests, incidents & problems
• Work with the risk department to update betting settings
• Change bookmakers' or account settings
• Collect requirements during set-up
• Collaborate with third-party providers

Requirements:

• Background in customer service
• iGaming sector experience is an advantage
• Be flexible with working hours
• Good understanding and knowledge of sports betting, casino & games
• Experience in ticket systems as well as trained knowledge of coding, algorithm/ pseudocode will be advantageous
• Strong Microsoft Office knowledge
• Multi-tasking & Time Management
• Excellent written & verbal communication skills
• Be a team player
• Desire to challenge & grow

Job Description:

We are seeking a dynamic and experienced Affiliate Manager to join our team in the fast-paced and exciting world of online gaming, sports betting, and casino. As an Affiliate Manager, you will play a crucial role in driving our affiliate program's success, attracting new partners, and maximizing revenue generation. If you have a strong understanding of the online gambling industry, excellent communication skills, and a passion for building and maintaining relationships, this is the perfect opportunity for you.

Responsibilities:

Manage and grow our affiliate program:

Develop and implement strategies to attract new affiliates and expand the affiliate network. Nurture existing affiliate relationships and encourage their continued engagement and growth. Monitor affiliate performance, provide ongoing support, and optimize campaigns to maximize conversions and revenue. Analyze affiliate activity and data to identify trends, opportunities, and areas for improvement.

Recruitment and onboarding:

Identify potential affiliate partners through market research, competitor analysis, and industry events. Evaluate prospective affiliates based on predetermined criteria to ensure they align with our brand values and goals. Guide and assist new affiliates during the onboarding process, providing them with necessary tools, resources, and information.

Affiliate communications and relationship management:

Act as the primary point of contact for affiliates, addressing inquiries, providing assistance, and resolving issues in a timely and professional manner.

Develop and maintain strong relationships with affiliates, fostering trust, collaboration, and mutual success.

Regularly communicate program updates, promotions, and incentives to affiliates, keeping them informed and motivated.

Performance tracking and reporting:

Monitor affiliate performance metrics, including clicks, conversions, revenue, and ROI. Generate reports on affiliate activity, analyze data, and provide insights to optimize performance and drive revenue growth. Develop and maintain internal reporting systems to track and evaluate the effectiveness of affiliate campaigns.

Compliance and regulation:

Stay updated on relevant laws, regulations, and industry guidelines to ensure compliance with legal and ethical standards. Monitor affiliate activities to ensure adherence to terms and conditions, responsible gaming practices, and anti-fraud measures.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field (preferred).
• Proven experience as an Affiliate Manager or in a similar role within the online gaming, sports betting, or casino industry.
• In-depth knowledge of affiliate marketing principles, strategies, and best practices.
• Familiarity with affiliate tracking platforms, reporting tools, and performance metrics.
• Strong analytical skills to assess data, identify trends, and make data-driven decisions.
• Excellent communication and interpersonal skills to build and maintain relationships with affiliates. Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
• A proactive and results-driven mindset with a focus on achieving targets and maximizing revenue.
• Join our team and take part in shaping the future of the online gaming, sports betting, and casino industry. Apply now to be our Affiliate Manager and make a significant impact on our affiliate program's success!
  

As a Junior Graphic Designer in the gaming industry, your primary responsibility will be to create visually appealing and engaging designs for various online gaming platforms, including casino games and sports betting websites. You will work closely with the design team, game developers, and marketing professionals to develop concepts and execute designs that align with the brand identity and user experience.

Here are some key tasks and responsibilities associated with the role:

Design Creation: Produce high-quality graphic designs, including illustrations, icons, banners, and promotional materials, for online gaming platforms. Ensure that the designs are visually appealing, user-friendly, and aligned with the target audience.

Branding and Identity: Collaborate with the team to develop and maintain consistent branding guidelines for the gaming platforms. Apply the brand elements consistently across all design deliverables.

Design: Develop user-friendly and spontaneous designs for online gaming platforms, creating banners and content for social media to enhance user experience and facilitate seamless navigation.

Game Assets: Design and create assets for casino games, such as game symbols, backgrounds, and animations.

Marketing Collateral: Assist in the development of marketing materials, including digital advertisements, social media graphics, email templates, and landing page designs to promote online gaming products and services.

Collaborative Workflow: Coordinate with cross-functional teams, including developers, marketers, and project managers, to understand design requirements, gather feedback, and deliver design assets within the given timelines.

Industry Trends: Stay up to date with the latest design trends, industry best practices, and emerging technologies in the gaming industry. Apply this knowledge to improve the quality and innovation of designs.

File Management: Organize and maintain design files and assets, ensuring version control and easy accessibility for future use.

Qualifications and Skills:

• A degree or diploma in graphic design, visual communication, or a related field.
• Proficiency in graphic design software such as Adobe Photoshop, Illustrator, and InDesign.
• Strong creative and conceptual thinking abilities, with an eye for detail.
• Understanding of the online gaming industry, casino games, and sports betting platforms.
• Excellent communication and collaboration skills to work effectively in a team environment.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Portfolio showcasing relevant design work, demonstrating a range of styles and techniques.
  
  

As a CRM Executive in the gaming industry, you will play a crucial role in optimizing customer relationships and driving engagement for our online gaming, casino, and sports betting platforms. Reporting directly to the CRM Manager, you will be responsible for implementing effective customer retention strategies, executing targeted campaigns, and leveraging data- driven insights to enhance the overall player experience. This position requires a deep understanding of the online gaming industry, exceptional communication skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Customer Relationship Management:

Collaborate with the CRM Manager to develop and implement customer retention strategies, with a focus on maximizing player engagement, loyalty, and lifetime value.

Utilize CRM tools and platforms to segment player databases, personalize communications, and deliver targeted campaigns across various channels (email, SMS, push notifications, etc.).

Monitor player activity and behavior to identify opportunities for proactive engagement and personalized offers.

Implement customer journey mapping to optimize touchpoints and ensure a seamless player experience throughout the lifecycle.

Campaign Execution and Optimization:

Execute end-to-end CRM campaigns, including planning, content creation, audience targeting, scheduling, and reporting.

Collaborate with internal stakeholders, such as marketing, product, and analytics teams, to align CRM activities with broader marketing initiatives and business objectives.

Continuously test and optimize campaign elements (subject lines, messaging, creatives, etc.) to improve open rates, click-through rates, and conversion rates.

Monitor campaign performance, analyze key metrics, and provide regular reports to the CRM Manager, offering actionable insights and recommendations for improvement.

Data Analysis and Reporting:

Utilize CRM and analytics tools to extract actionable insights from player data, including behavioral patterns, preferences, and trends.

Generate regular reports on campaign performance, player segmentation, and customer engagement metrics.

Conduct A/B testing and analyze results to enhance targeting strategies, optimize content, and improve overall campaign effectiveness.

Regulatory Compliance:

Ensure compliance with relevant regulations and industry guidelines, such as responsible gaming policies and data protection regulations.

Stay updated with industry trends, regulatory changes, and best practices to ensure ongoing compliance and incorporate them into CRM strategies.

Qualifications and Skills:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Experience working in the gaming industry, specifically online gaming, casino, or sports betting.
• Proven experience in CRM or marketing roles, preferably with a focus on customer retention and engagement.
• Strong analytical skills with the ability to extract insights from data and translate them into actionable strategies.
• Familiarity with CRM tools and platforms (e.g., Salesforce, HubSpot, Marketo, etc.).
• Excellent written and verbal communication skills with a keen attention to detail.
• Creative mindset with the ability to develop compelling and personalized content.
• Strong project management skills, with the ability to multitask and meet deadlines.
• Knowledge of regulatory requirements and industry best practices in the gaming sector.
• Passion for the gaming industry and a deep understanding of player preferences and behavior.
  

We are looking for a talented and creative Copywriter to join our team in the gaming industry. As a Copywriter, you will work closely with the Chief of Marketing, CRM Manager, and Affiliate Manager to craft compelling content across various platforms, including online gaming, casino & sportsbooks. Your role will involve writing engaging copy that captivates our target audience, boosts user engagement, and promotes our brand's products and services.

Responsibilities:

Content Creation: Develop high-quality written content for diverse marketing materials such as website copy, landing pages, email campaigns, blog articles, social media posts, advertisements, and promotional materials.

Collaboration with Key Stakeholders: Work closely with the Chief of Marketing, CRM Manager, and Affiliate Manager to understand their objectives and align the content strategy accordingly. Collaborate with them to develop creative concepts and execute integrated marketing campaigns.

Brand Messaging: Adhere to our brand guidelines and ensure consistent messaging across all platforms. Gain a deep understanding of our target audience and tailor content to resonate with their interests and preferences.

SEO Optimization: Implement SEO strategies to enhance the visibility of our content on search engines. Conduct keyword research and incorporate relevant keywords into your writing to improve organic rankings and drive organic traffic.

Product Descriptions: Create persuasive and accurate product descriptions for online gaming, casino games, sports betting options, and other gambling-related offerings. Highlight key features, benefits, and unique selling points to entice users and encourage conversions.

Editing and Proofreading: Review and edit content produced by other team members or external contributors, ensuring accuracy, clarity, and adherence to brand guidelines. Proofread all content to eliminate grammatical errors, typos, and inconsistencies.

Market Research: Stay updated on the latest trends, developments, and news in the gaming industry, online gaming, casinos & sportsbooks. Conduct market research to gather insights and incorporate them into your writing to make it relevant and appealing to our target audience.

Requirements:

• Proven Experience: Minimum of 3-5 years of experience as a Copywriter, preferably in the gaming industry or related fields such as online gaming, casino & sportsbooks. A portfolio of relevant work is highly desirable.
• Excellent Writing Skills: Exceptional command of the English language with a flair for creative writing and attention to detail. Ability to adapt writing style to suit different audiences and platforms.
• SEO Knowledge: Familiarity with SEO best practices and the ability to optimize content for search engines. Experience with keyword research tools and SEO analytics is a plus.
• Industry Awareness: A passion for the gaming industry, online gaming, casinos & sportsbooks, or with a good understanding of its terminology, trends, and target audience.
• Creativity and Adaptability: Ability to generate innovative ideas, think outside the box, and adapt to changing market dynamics. Strong problem-solving skills and the ability to meet deadlines in a fast-paced environment.
• Team Player: Excellent interpersonal and communication skills. Ability to collaborate effectively with cross-functional teams, including the Chief of Marketing, CRM Manager, and Affiliate Manager. Receive constructive feedback and contribute to a positive work environment.
• Degree in Communications, Marketing, English, or a related field is preferred but not mandatory.
• Join our team as a Copywriter in the gaming industry and work closely with our Chief of Marketing, CRM Manager, and Affiliate Manager. Together, let's captivate audiences, drive engagement, and shape the future of gaming!
  

We are looking for a highly skilled and experienced Digital Marketing Expert with a strong background in the gaming industry, particularly in online gaming, casino, and sports betting. As a Digital Marketing Expert, you will be responsible for developing and executing innovative digital marketing strategies to drive customer acquisition, retention, and engagement for our gaming products.

Responsibilities:

Develop and implement comprehensive digital marketing strategies to promote our online gaming, casino, and sports betting platforms.

Conduct in-depth market research to identify target audiences, analyze competitors, and identify emerging trends in the gaming industry.

Plan and execute multi-channel digital marketing campaigns, including search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, content marketing, and influencer partnerships.

Optimize website performance and user experience to increase conversion rates, user engagement, and customer loyalty.

Collaborate with the creative team to develop compelling and engaging content for various digital platforms, including websites, social media, blogs, and email newsletters.

Monitor and analyze key performance indicators (KPIs) to track the effectiveness of digital marketing campaigns and provide data-driven insights to optimize performance.

Stay up-to-date with industry developments, emerging technologies, and best practices in digital marketing for the gaming industry.

Identify new opportunities for growth and expansion in the digital space, such as exploring new channels, partnerships, and technologies.

Collaborate with cross-functional teams, including product managers, designers, developers, and analysts, to ensure alignment and effective execution of digital marketing initiatives.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field.
• Preferred qualifications for the role of Digital Marketing Expert include demonstrated work experience in the gaming industry, specifically in online gaming, casino, and sports betting. Proficiency in various digital marketing strategies and techniques, such as SEO, PPC advertising, social media marketing, email marketing, content marketing, and influencer marketing, is required. Moreover, the candidate should possess specific expertise in social media platforms.
• Strong analytical skills and proficiency in using digital marketing analytics tools to track campaign performance and generate actionable insights.
• Experience with web analytics tools (e.g., Google Analytics) and marketing automation platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Creative thinking and problem-solving abilities, with a focus on driving results and achieving business objectives.
• Up-to-date knowledge of industry trends, regulations, and best practices in the gaming industry.
• Passion for gaming and a deep understanding of the gaming culture, preferences, and behavior of the target audience.
• Proven ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  

WHAT WILL YOU DO?

As a Data Analyst, you’ll analyze brand performance, customer journeys, ad-hocs sends and campaign performance in general. Reporting directly to the Head of CRM, you will work across different brands, multiple markets and jurisdictions. On a day-to-day basis, the role includes using analytics to develop insights about their customers, products, and services to improve customer loyalty, retention, player value and the overall customer journey. You should be able to work independently but have a team player attitude and demonstrate a proactive, flexible and adaptable work style that responds quickly and efficiently under pressure!

Main Responsibilities: 

• Identify, analyze and interpret trends and patterns in complex data sets.
• Develop reports, KPIs and clean data issues.
• Present reports with understandable data insights.
• Identify automating process opportunities and functions that will streamline current and future data management and reporting for the business.
• Analyzing and optimizing CRM campaign performance, reporting effectiveness from A/B tests and insights from a wide range of supporting data platforms.
• Presenting analysis and valuable insights in a clear format to support CRM strategies and influence change.
• Making data-driven and workable recommendations which help to enhance customer experiences, optimize bonus costs and improve ROI.
• Identifying gaps or opportunities to improve the customer lifecycle stages.
• Leading and training the analytic stack within the CRM department.
• Promoting a data-driven culture within the team and setting the standard to ensure the team adopt a robust test and learn approach to CRM.
• Retrieve, clean, and organize large datasets from various sources within the back-office systems.
• Conduct statistical analysis and develop models to forecast player behavior, customer lifetime value, and other relevant metrics.
• Collaborate with stakeholders, including product managers and marketing teams, to define and address data analysis requirements.
• Develop reports, dashboards, and visualizations using tools like Excel, Power BI, and other relevant software to present data insights in a clear and concise manner.
• Monitor key performance indicators (KPIs) and provide regular reports on the performance of gaming products and features.
• Conduct ad-hoc analysis to support decision-making processes and address specific business questions.
• Identify opportunities for process improvements and data-driven optimizations to enhance operational efficiency and player engagement.
• Stay up to date with industry trends, best practices, and emerging technologies in data analysis and visualization.

Requirements:

• Bachelor's Degree in a quantitative field such as Data Science, Statistics, Mathematics, or a related discipline.
• Have proven commercial experience in a data analysis role within the gaming sector
• Proven experience as a Data Analyst, preferably in the gaming or online entertainment industry.
• Experience analyzing customer, transactional and/or online data
• Proficiency in using Excel for data manipulation, analysis, and visualization.
• Demonstrate an ability to understand and distil complex problems and propose innovative and creative solutions
• Have excellent communication skills and the ability to adapt communication styles for a variety of technical and non-technical audiences
• Be comfortable working through problems and can demonstrate the ability to change and adapt as the ‘scale-up’ grows
• Be a proactive self-starter and able to work either as part of a team or independently to meet deadlines
• Have an interest in the use of data and data-orientated products / Enjoy working with data and finding out ‘hidden’ trends
• Strong proficiency in data analysis techniques, statistical modeling, and data visualization.
• Experience with Power BI or other similar business intelligence tools.